How can we help?
Send us a message and a person will reply. You get a reference number straight away.
Pick the closest request type
General question
Formats, limits, or whether a conversion will work for you.
Transaction dispute
A charge you do not recognise or that looks wrong.
Refund request
Unused credits you would like returned.
Account or security
Sign-in trouble, email changes or anything that looks suspicious.
Helpful to include
- The formats you are converting from and to.
- For a failed job, roughly when it ran.
- For billing, the email on your account.
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